How can we help you?
Get support for your telehealth platform experience
Average response: 2 minutes
Community support 24/7
Response within 24 hours
Latest news & updates
Available 24/7 for medical emergencies and critical platform issues
How do I connect my crypto wallet?
Click the "Connect Wallet" button in the header and select your preferred wallet provider. We support MetaMask, WalletConnect, and other major wallet providers across multiple blockchains.
What payment methods do you accept?
We accept traditional payment methods (credit cards, bank transfers) as well as cryptocurrency payments. Using VOC tokens provides additional benefits and discounts.
Is my health data secure?
Yes, we are fully HIPAA compliant and use end-to-end encryption for all health data. Your information is stored securely using blockchain technology and never shared without your explicit consent.
How do I cancel or reschedule an appointment?
You can manage your appointments through your patient dashboard. Cancellations made 24+ hours in advance receive full refunds.
What are VOC tokens and how do I earn them?
VOC tokens are our platform's native cryptocurrency that provides discounts and rewards. You can earn them through referrals, completing health assessments, and regular platform usage.
How do I join the Discord community?
Click the Discord link above or visit discord.gg/UzMD2apt to join our community. You'll get real-time support, platform updates, and can connect with other users.
General Support
- Monday - Friday: 8:00 AM - 8:00 PM EST
- Saturday: 10:00 AM - 6:00 PM EST
- Sunday: 12:00 PM - 6:00 PM EST
Email: valueonchain@aol.com
Discord: Available 24/7
Twitter: @valueonchain
Emergency Support
- 24/7 for urgent medical issues
- 24/7 for critical technical problems
- Priority support for premium members
Emergency Phone: 1-800-VOC-HELP
Emergency Email: emergency@valueonchain.com
Discord: #emergency-support channel