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🔐 Privacy Policy

Effective Date: January 1, 2024

We take your privacy seriously — here's what we collect and how we protect it.

📊 What We Collect

Account Information:

  • Name, email address, date of birth, state of residence
  • Insurance information and payment details
  • Wallet address and DID (Decentralized Identity)
  • Phone number for appointment reminders

Health Data:

  • Medical history and current medications
  • Consultation notes and treatment plans
  • Prescription records and lab results
  • Health assessments and vital signs

Technical Information:

  • Device type, browser, and operating system
  • IP address and general location data
  • Usage logs and platform interaction data
  • Blockchain transaction hashes (anonymized)

🛠 How We Use It

We use your data to:

  • Deliver safe, personalized healthcare services
  • Verify your identity and licensure using zero-knowledge proofs (when applicable)
  • Manage payments — fiat, insurance, or blockchain-based transactions
  • Store health records securely on-chain or using encrypted IPFS storage
  • Improve platform performance and patient outcomes through analytics
  • Send appointment reminders and health notifications
  • Facilitate referrals and care coordination
  • Provide AI-powered health insights and recommendations

🤝 When We Share It

We may share your info (only as needed) with:

  • Licensed healthcare providers and pharmacists involved in your care
  • Labs, diagnostic centers, and referral partners
  • Payment processors (Stripe, Plaid) or wallet platforms (MetaMask, WalletConnect)
  • Insurance companies for claims processing
  • Regulatory bodies and law enforcement, when required by law
  • Emergency contacts in case of medical emergencies

✅ We never sell your data. Ever!

🔐 Security You Can Trust

We use industry-leading security measures:

Encryption & Storage:

  • AES-256 encryption on all stored data
  • End-to-end encryption for video sessions and chat
  • Decentralized storage (IPFS) for important uploads
  • Immutable blockchain audit logs

Access & Authentication:

  • Role-based access controls
  • Multi-factor authentication
  • Wallet-based identity verification
  • Zero-knowledge proof attestations

🧑‍⚖️ Your Rights

Under HIPAA and privacy laws, you can:

  • Access and edit your personal and health data
  • Request a complete copy of your medical records
  • Unlink your wallet or delete your account entirely
  • Restrict who can access your health information
  • Request an audit trail of who accessed your data
  • File a complaint with our team or federal authorities
  • Port your data to another healthcare provider

🍪 Cookies & Tracking

We use cookies to remember your preferences and improve platform performance. You can disable them in your browser settings.

Types of cookies we use:

  • Essential: Required for platform functionality
  • Preference: Remember your settings and choices
  • Analytics: Help us understand platform usage (anonymized)
  • Security: Detect fraud and protect your account

🔄 Changes to This Policy

If we update this policy, we'll notify you through the app, email, or platform notifications. Your continued use means you're okay with the changes. Major changes will require explicit consent.

📞 Contact & Complaints

For privacy-related questions or concerns, contact us:

You can also file complaints with the U.S. Department of Health and Human Services Office for Civil Rights.