Terms of Service

Last updated: January 9, 2025

1. Introduction

Welcome to Chain Health, a blockchain-based telehealth platform that connects patients with healthcare providers through secure, decentralized technology. These Terms of Service ("Terms") govern your use of our platform, services, and VOC token system.

By accessing or using Chain Health, you agree to be bound by these Terms and our Privacy Policy. If you disagree with any part of these terms, you may not access the service.

2. Platform Overview

Chain Health operates on multiple blockchain networks including Ethereum, Polygon, BNB Smart Chain, Avalanche C-Chain, Solana, Sui, VeChain, Polkadot, Cosmos Chain, and XRPL. Our platform utilizes:

  • Decentralized Identity (DID) for secure user authentication
  • Zero-Knowledge Proofs for privacy-preserving credential verification
  • IPFS for secure, distributed data storage
  • Smart contracts for automated service delivery
  • VOC tokens for platform governance and transactions
3. VOC Token System
Core Feature

Provider Activation Requirements

  • Initial account activation requires 20 VOC tokens
  • Activation fee covers gas costs and governance participation rights
  • One-time payment required before providing services

Appointment Costs

  • Each patient appointment costs providers 10 VOC tokens (without tier subscription)
  • Tokens are automatically deducted upon appointment completion
  • Covers platform maintenance, security, and infrastructure costs

Provider Tier System

Starter Tier

100 VOC tokens/year

  • • Up to 50 appointments/month
  • • No per-appointment fees
  • • Gas fees included
  • • Basic support
Professional Tier

500 VOC tokens/year

  • • Up to 200 appointments/month
  • • No per-appointment fees
  • • Gas fees included
  • • Priority support
  • • Advanced features
Enterprise Tier

2000 VOC tokens/year

  • • Unlimited appointments
  • • No per-appointment fees
  • • Gas fees included
  • • 24/7 dedicated support
  • • Custom integrations

Token Governance

VOC token holders participate in platform governance, including voting on protocol upgrades, fee structures, and new feature implementations. Voting power is proportional to token holdings.

4. User Responsibilities

For Healthcare Providers

  • Maintain valid medical licenses and certifications
  • Ensure sufficient VOC token balance for services
  • Comply with HIPAA and applicable healthcare regulations
  • Provide accurate medical information and services
  • Maintain professional standards of care

For Patients

  • Provide accurate health information
  • Maintain secure access to wallet and credentials
  • Follow prescribed treatment plans
  • Respect provider time and appointment schedules
5. Privacy and Security

Chain Health implements advanced privacy-preserving technologies:

  • Zero-Knowledge Proofs: Verify credentials without exposing sensitive data
  • Decentralized Storage: Medical records stored on IPFS with encryption
  • Blockchain Security: Immutable audit trails and tamper-proof records
  • HIPAA Compliance: Full compliance with healthcare privacy regulations

For detailed privacy practices, please review our Privacy Policy and HIPAA Compliance documentation.

6. Payment and Refunds

Accepted Payment Methods

  • VOC tokens (10% discount on tier subscriptions)
  • Credit/Debit cards
  • PayPal
  • Google Pay
  • Revolut

Refund Policy

  • Tier subscriptions: 30-day money-back guarantee
  • Activation fees: Non-refundable after account activation
  • Appointment fees: Refundable if appointment is cancelled 24+ hours in advance
  • VOC tokens: Subject to blockchain transaction finality
7. Limitation of Liability

Chain Health provides a platform for healthcare services but is not responsible for:

  • Medical advice, diagnosis, or treatment provided by healthcare providers
  • Blockchain network failures or transaction delays
  • Loss of VOC tokens due to user error or wallet compromise
  • Third-party integrations or services

Our liability is limited to the amount paid for services in the 12 months preceding any claim.

8. Contact Information

For questions about these Terms of Service, please contact us:

General Inquiries

Email: legal@chainhealth.io

Phone: +1 (555) 123-4567

Legal Department

Email: compliance@chainhealth.io

Address: 123 Blockchain Ave, Crypto City, CC 12345

9. Updates to Terms

We reserve the right to update these Terms of Service at any time. Material changes will be communicated through the platform and via email. Continued use of the service after changes constitutes acceptance of the updated terms.